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Unified communications

12/04/18    Return to News Archive

Companies that encourage and support remote work often report higher levels of employee retention and engagement, reduced turnover, higher employee satisfaction, increased productivity and autonomy, and lots of other benefits.

As more and more workforces work remotely, the way we work also changes the way we communicate. Unified communications is the integration of multiple systems such as phone calls, instant messaging, email, video calls and online task management systems.

There are many ways in which companies can embrace unified communications to improve productivity and efficiency in their business.

Telephone Systems
The modern phone system is no longer just about making calls. Whether you need just email integration or a full suite of communications there will be a solution to match.

UC phone systems can also provide communications solutions for multi-site businesses allowing for easy collaboration between different branches and countries. Consolidating comms in this way can reduce costs by providing a single solution for all sites.

Mobile Applications
Since most people have a smartphone mobile applications have become a staple for the rising number of mobile workers and remote workers. Allowing them to communicate with team members as easily as they would in the office.

Mobile applications can allow users to pick up calls made to their office phone and provide features of the phone system e.g. transferring calls and putting calls on hold. Apps can also make outgoing calls presenting the business number instead of a mobile number to give the impression of being in the office. For those who do not have a desk phone and only work remotely the application can act as a DDI to provide phone system features without the need for additional hardware.

Case Studies

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